Your questions, solved!

Check-in time across our cottages is 4pm, allowing us time to properly clean the cottage and ensure it is perfect for your stay.

Checkout on the day of departure is any time before 10am. When you leave please remember to return the key to the lock box. 

We already pride ourselves on our high cleaning standard at Highland Cottage Rentals and have also put additional measures in place to ensure we are doing what we can for the safety of you, our guests and our staff. These include; a comprehensive cleaning procedure for changeovers, extra resources for staff so that they can carry out tasks in a safe manner, installed a hand sanitising dispenser and removed any household items that have previously been left to for guests – like foil, kitchen roll & condiments – and ask you bring your own.

Read more about our approach to COVID-19 here. 

We are closely following the advice of the Scottish Government. If, in the future, the Scottish government guidelines deem it unsafe for us to operate business, we will help you reschedule your booking or provide a full refund. 

To help us with the challenges posed, we are asking for good communication between ourselves and our guests. Should you become symptomatic prior to a stay (see NHS guidelines for specific details), we ask that you do not travel and update us with your situation. If you are already in a property or, following a recent stay, and have started to show symptoms, we ask that you let us know so that we can take the appropriate steps to deep clean the property and you return home immediately. 

Read more about our approach to COVID-19 here. 

Simply click on the Book Online tab in the top menu and select a date to browse all of our available cottages. If you want to stay in a specific cottage (e.g. Riverside Cottage) navigate to this page (click “Our Cottages” from the menu, then the name of the cottage you are interested in), and then browse for your holiday date on this page. 

Ballater is a great base for a holiday with the kids. We are right in the heart of an extensive trail network for bike riding and walking, have a local football pitch, tennis court, putting green, multiple playgrounds and lots of parks right in the Village. Check out our interactive map of things to do in Ballater and the surrounding area. 

Ballater has a great selection of restaurants, pubs, bars, take-away shops and grocery stores in walkable distance to our cottages. Check out our interactive map for our favourite places to eat and drink in Ballater. One of our personal favourites in the local, award winning Indian! 

Absolutely, skiing is one of our favourite things to do! Ballater is located in the heart of the Cairngorms so you have a lot of options on your doorstep. In under a 30 minute drive from Ballater you can reach Lecht Ski centre to the north, or drive to the stunning Glen Shee in the West.

We love our furry friends too, so all of our cottages at pet-friendly. There is a small fee to cover additional cleaning costs, so when you book your holiday, add the pet fee during the checkout. 

Once you have paid the final balance of your booking you will be sent full information, directions to the property along with all access codes you need to enter the cottage. 

If the property contains a hot tub or fire place, we provide 2 full wicker baskets of logs for you to use. If you would like to burn more than this, we encourage you to support our local shops and garages both of which have an ample supply of firewood. 

Yes! All of our cottages have a hairdryer there for you to use so you have a bit more space to pack. 

We are aware that sometimes your circumstances may change and you may need to amend your holiday dates or requirements. We will always try to help you amend your booking if we can. However, if you need to cancel a holiday completely please refer to our Booking Terms & Conditions and notify us by email as soon as possible. 

All of our cottages have different parking arrangements, which can be found on their individual pages. On top of this, all of the Village of Ballater has free on-street parking. 

We offer a 10% discount on bookings of 7 nights or more. 

Apart from this, our accommodation prices are determined by seasonality, and availability.

View our availability to check prices for your stay. 

COVID-19 UPDATE: We are currently open, welcoming guests and taking additional steps to keep you safe.