This sets out how Highland Cottage Rentals uses and protects personal information that you give us when making an enquiry or booking online, over the phone or in person.
Information we collect about you:
Making a booking: When you make a booking, through our website, on the phone or in person we will ask you to provide personal information about yourself. This could be your name, address and other contact details. The information and the information about your booking(s) is used to arrange your holiday accommodation and any other services you are requesting.
Filling out forms: We may collect information you provide when you fill out forms on our website, such as signing up to our newsletter, filling in our contact form, registering as a user on our website or requesting a brochure.
If you contact us, we may keep a record of the correspondence.
Use and storage of your information: We have legal obligations to keep your personal data supplied safe. We will tell you how we will use your information and we will collect it fairly.
Your booking information is held securely on our third party, GDPR compliant booking system. The owners of the booking system have security in place to ensure data is kept safe at all times.
Information you provide to us will not be shared with third parties without your knowledge. We use the information to provide holiday services to you under our contractual obligation and to provide you with the best possible service. We may also use it to improve our products and services.
Limited information about your booking will be shared with the owners of properties and the housekeepers involved in a booking, where necessary.
If you have consented to receive email marketing communications from us we will periodically send you emails which include offers, updates to our properties and holiday inspiration ideas that we think will be of interest to you. You are welcome to unsubscribe from our email communications by using the unsubscribe button at the bottom of each email or email us at [email protected] We will always ask for your explicit permission to send you direct marketing communications.
Payments transactions are carried out through independent third parties and governed by third party terms and conditions. We do not store or process credit card details.
We will hold your information on our systems for a period that we deem to be commercially viable.
- You have the right to have all your information deleted from our systems.
- You have the right to ask for a copy of the information we hold about you.
- You have the right to change any incorrect information we hold about you.
- You have the right to ask us to stop processing information about you.
Should you wish to request this, please do so in writing to [email protected]